Meeting Customer Expectations.
If you're seeking a reliable and efficient solution to manage your customer orders, PIP offers a range of services that can help. Our services are designed to simplify the entire order fulfillment process, from receiving and processing orders to shipping them out to customers. We work closely with you to understand your unique business requirements and recommend the most suitable fulfillment strategy to ensure that your orders are handled efficiently and effectively.
Whether you're a new business looking to expand rapidly or an established one experiencing steady growth and in need of fulfillment adjustments, we can assist you. Our experienced team understands the challenges associated with developing a reliable product fulfillment system, and we offer the expertise and guidance needed to create a solution that meets your specific needs. We are committed to helping you achieve your business goals and ensure that your orders are managed with the utmost care and efficiency.
With PIP, you can have confidence that your orders will be managed professionally and promptly. We are dedicated to providing outstanding service, and we take pride in being a trusted partner for businesses of all sizes. Our goal is to help you streamline your operations, reduce costs, and increase customer satisfaction by delivering orders accurately and on time.
Contact us today to learn more about how we can help you with your order fulfillment needs. We can help you evaluate your existing workflow, identify opportunities to simplify the process, and determine the services that make the most sense for your business.
Your Fulfillment Partner
With more than 60 years of experience, PIP has supported companies of all sizes with their marketing efforts, including the final step of getting products quickly and safely into customers’ hands. As your fulfillment partner, we combine our proven expertise with modern technology to meet your immediate requirements while helping you prepare for what comes next.
Whether you need to distribute a small collection of products or coordinate a complex program involving printed materials, branded merchandise, and multiple destinations, PIP can help. We handle projects large and small, simple and complex, while focusing on quality, responsiveness, and dependable service.
Product fulfillment is only one part of your marketing and customer experience. PIP brings printing, signage, promotional products, packaging, online ordering, and fulfillment services together, giving your business one resource for many of the materials it needs to operate and grow.
Working with a Third-Party Product Fulfillment Service
Managing fulfillment in-house can work when order volume is low and storage requirements are limited. However, as your business grows, picking products, packing boxes, monitoring inventory, arranging shipments, and processing returns can consume valuable employee time and warehouse space.
A third-party fulfillment provider can take these responsibilities off your internal team. Outsourcing may make sense if your order volume is increasing, your employees are spending too much time packing shipments, you are running out of storage space, or you need better visibility into inventory and order activity.
When evaluating third-party fulfillment partners, consider factors such as:
- Available storage and inventory management capabilities
- Pick-and-pack services
- Order processing technology
- Reporting and inventory visibility
- Ability to handle printed and promotional materials
- Shipping and distribution capabilities
- Returns processing
- Scalability during busy periods
- Customer service and communication
- Ability to tailor services to your operation
Switching from in-house fulfillment also requires planning. Start by documenting your existing order process, inventory quantities, product specifications, packing requirements, shipping procedures, and return policies. Determine which inventory will move to your fulfillment provider, establish reorder points, test your ordering workflow, and confirm responsibilities before launching the new process.
PIP can work with you through these details, so the transition supports your business rather than disrupting it.
How Our Fulfillment Services Work
A successful fulfillment program connects ordering, inventory, packing, shipping, and reporting. PIP can tailor the process around your products, customers, and internal requirements.
Step 1: Connect Online Orders from Stores and Portals
Orders need a clear path from the customer placing them to the team responsible for fulfillment. If you already use an e-commerce platform or another ordering system, talk with your PIP team about available integration options.
Once an approved order enters the fulfillment workflow, the appropriate items can move toward picking, packing, and shipment.
Step 2: Send Inventory to Our Fulfillment Facility
Before orders can ship, inventory must be received, organized, and prepared for fulfillment.
PIP can coordinate the storage of products, printed materials, promotional items, sales collateral, training materials, and other business supplies. Depending on your program, incoming inventory can be identified and logged so your team has greater visibility into what is available for future orders.
Planning inbound shipments is an important part of maintaining dependable fulfillment. Allow enough time for products to arrive, be received, and become available before major campaigns, product launches, events, or periods of increased demand. Your PIP representative can help establish a process suited to your inventory and ordering schedule.
Step 3: Pick, Pack, and Ship with Direct Order Fulfillment
Once an order is received, fulfillment moves into action.
Pick-and-pack services can support straightforward single-item shipments as well as orders containing several products or marketing materials. Depending on your needs, packages may contain merchandise, printed collateral, promotional products, sales kits, training materials, gifts, awards, or other approved items.
Packaging requirements can also be coordinated around the contents and your desired customer experience. From there, shipments can be prepared for delivery using appropriate available shipping methods based on factors such as destination, timing, package size, and budget.
Working with one provider for both marketing production and fulfillment can also simplify projects that would otherwise move between multiple vendors.
Step 4: Track Inventory and Handle Returns
Knowing what you have in stock helps prevent delayed orders, unnecessary purchases, and obsolete inventory.
Our inventory management solutions can provide real-time inventory analysis and reporting to help businesses manage inventory and support forecasting and planning.
Returns are another important component of fulfillment. We offer return processing as part of our fulfillment capabilities. The exact workflow can be developed around your business requirements, including how returned products are received, evaluated, documented, and either returned to available inventory or handled according to your instructions.
Frequently Asked Questions About Fulfillment Services
What does product fulfillment do?
Product fulfillment manages the steps required to move an order from inventory to its recipient. Services commonly include receiving and storing inventory, processing orders, picking products, packing shipments, arranging delivery, tracking inventory, and processing returns.
What does a fulfillment service do?
A fulfillment service performs some or all of the operational work required to process and distribute orders. By outsourcing these responsibilities, businesses can spend less time managing inventory and shipments internally and devote more resources to sales, marketing, customer service, and other priorities.
How long does fulfillment onboarding take?
The timeline depends on the complexity of your program. Factors can include the number of products involved, inventory volume, ordering technology, reporting requirements, shipping rules, and whether a customized online portal is needed. Our team can review your current operation and develop an appropriate implementation plan.
How are returns and damaged products handled?
Your returns workflow can define how products are received and handled, including instructions for items that can be restocked and products that are damaged or otherwise unsuitable for future orders.
PIP East Longmeadow
East Longmeadow, MA 01028-3117
Business Hours
- Monday: 8:00 AM - 5:00 PM
- Tuesday: 8:00 AM - 5:00 PM
- Wednesday: 8:00 AM - 5:00 PM
- Thursday: 8:00 AM - 5:00 PM
- Friday: 8:00 AM - 5:00 PM
- Phone number: 413-525-4044
- Email: [email protected]
- Directions
b. c.
From the moment we walked in the door for the first time, we felt reassured we were in the right place. Mary and Louise were outstanding. Patient, expertly and gently guiding us, quick to respond after each change, delivered our order perfectly and right on schedule.
Rosemarie Gallichio
From quote to delivery, the entire process with PIP Printing in East Longmeadow was exceptional. The team, including Adam Pelzek, John Wages, and Michele Barrows, responded quickly with pricing and proofs, kept me informed with tracking information, and even followed up to ensure our materials arrived on time for an important trade show. The print quality was excellent, they followed our specifications exactly, and the invoicing process was seamless. Professional, reliable, and a pleasure to work with—I wouldn't hesitate to recommend them.
Tina Malley
I contacted Adam for a rush job. He made it a priority to ensure the deadline was achieved. I have worked on several projects with PIP in East Longmeadow and they never disappoint. Thank you!
Mark Howland
Super nice people to work with. They make it easy to order items and there is a simple review process so you know your getting exactly what you want before it goes to print. I would highly recommend them.
Debbie Abbott
The two non-profit organizations I work with - The Friends of the Eastham Library and the Friends of the Eastham 1651 Arboretum - have been extremely pleased with the friendly help and interaction and the professional product provided by the PIP staff for our annual newsletters, and other printing services. We highly recommend PIP! Debbie Abbott
Patricia Spillane
I have nothing but the highest confidence in Pip! The print work is consistently great quality. When I need guidance about products or the best way to tackle a project, they are always helpful with directions I never thought of! John and Adam are always clear, professional, amazing at meeting deadlines and and above all kind, genuine, GREAT guys!
Leslie Vargas
PIP of New England did an excellent job printing the labels and a brochure for my business products. I am amazed at the beauty and quality of the materials that made for me, and the outstanding customer service. My parents were entrepreneurs in the label industry and I grew up with a heightened focus on the quality and beauty that a label can bring to a product and a job well done. I also grew up with the knowledge and example of what kind, helpful and knowledgeable individuals can bring to a company. PIP of New England has the entire package. It is nice to find a company that is takes pride in their work, is communicative (can actually talk to an human being) and goes to great lengths to be helpful. I will go to PIP to create my labels and marketing materials for years to come.
Louis Calabrese
GREAT SERVICE EXTREMELY FAST TURN AROUND TIME EXCELLENT COMMUNICATION, COULD NOT REXCOMMEND THESE GUYS ENOUGH 5 STARS. WILL BE USING AGAIN
Chris Tinnesz
Pip Printing continues to be one of our most cherished and valued business partnerships. Their exceptional product quality, unrivaled customer service and competitive pricing is second to none. I recommend Pip Printing to everyone I know (individual, small local start-up or large business). Simply put, Pip Printing are invaluable partners to our growth and success.
Beth Chase
Pip does an amazing job with the images I need for events planned at our church. The quality is crisp, and my experience with them has been top notch, from customer service to the end product. I highly recommend PIP in East Longmeadow, MA! Beth Chase, Pastoral Minister, St. Michael's Parish, East Longmeadow
Karen Chiusano
This past September, this company and it’s kindness help make a memorial golf tournament come to life. We can’t express enough what a beautiful job they did with the banners and the signs.. We thank you so much and thank you for being part of our son’s day.. We thank you with all our heart. from the Family of Anthony Chiusano
Allie Grace Borchardt
Adam and his team were fantastic! Quick and easy for a first-time experience with using this company. Keep up the amazing work! We will definitely be in touch with you guys for future projects. - Allie Borchardt (Digital MPS) Carrollton TX
Frank Nataloni
They have finished numerous projects for us in the past few years. The projects were always on time, within our budget, and the PIP team was consistently easy to work with. I highly recommend them.
Erin Spillane
I cannot say enough about Pip - the quality of their work is outstanding, their dependability and willingness to go the extra mile is matched only by their friendliness and helpfulness. Everyone there is a joy to deal with!
Marcie Jorgensen
PIP is a valuable resource for our local printing needs. They are consistent in high quality outcomes and have always produced projects in the timeframe in which was estimated. We are so pleased to be able to partner with PIP offering our clients a fair price and stellar product!
Christina Uss Cooper
I'd previously used an online printing company to order bookmarks, but wanted to start shopping local as much as possible. VERY glad I did--even though the cost was higher to use PIP, I was very happy with the final product and how easy it was to get it made and pick it up.
John Fabrizio
Bob was a fantastic partner to work with on an R&D project that had a tight time-frame and some uncertain parameters. His responsiveness, excellent communication, and deep expertise set a great foundation for an ongoing business relationship. I look forward to working with PIP in the future.
Derek Dobiecki
Michele Barrows was an absolute pleasure to work with and I would highly recommend her to anyone looking for similar products. The reason I selected to go with your company is because or the promptness of returning my initial call. Thank you all and keep up the good work!!
Jennifer Manley
PIP Marketing has been amazing with any order and/or project we have sent to them. We truly appreciate the quality and customer service. We look forward to continuing for many years to come !
Tony S
An amazing print and marketing company that can handle any job, large or small, that has wonderful people on staff, and they give back in support of the surrounding communities as well. Highly recommend.
Erc5 Chamber
I highly recommend PIP in east Longmeadow. Their warm and welcoming team, combined with their expertise and commitment to customer satisfaction, make them the go-to printing company in the area.
Cynthia Newsome
Very pleased with everything from start to finish….Easy to request quote online, great customer service, fast turnaround, great product!
John Moltenbrey
Mary does a great job. I have a nice system with her. I email over plans and she will call me a day or the following morning to pick them up. Very convenient. Last time while picking up, I did not see Mary but was helped by someone else.
Julia JALBERT
PIP PRINTING, E. LONGMEADOW, THE STAFF IS ALWAYS VERY HELPFUL, AND THEY HAVE A FAST AND EFFICIENT TURNAROUND WITH THE ORDERS…THEIR PRODUCTS ARE GREAT QUALITY AND THEIR SERVICE IS AMAZING!
Lisa Beaver
I have worked with Mary from PIP for the past 3 years for banners, signs, etc. for the youth football league I volunteer for. The customer service is wonderful, the end product always exceeds our expectations and prices are reasonable. Last year we found ourselves in a pinch and Mary was able to get us what we needed in a short turn around and we made our deadline. Definitely recommend PIP!
Vanessa Smith
Customer service was above satisfaction. Very patient and worked quickly to get our order to us. Thank you so much!
Justin Greenia
Time and time again, PIP (especially Mary & Mark) comes through for us with excellent results and response time!!!
Wendy Simoncelli
PIP Marketing was a pleasure to work with! First, they were able to find the form templates for my organization that dated back many years and quoted a very reasonable price. Then they quickly provided me with the proofs for my approval and printed my job. Lastly, when the third party delivery truck lost and damaged my order, PIP immediately took responsibility and replaced my order. They made my job easy with great pricing and service!
Mike Stacy
They are amazing!! Helped me and my fiancé with our save the dates last minute and did it same day in a few hours when other places had told us at least a week!! The work came out better than expected at a lower price than they initially told us too, could not be happier with them. Will be going back for our invites for sure.
Nancy Coley
We have worked with Wendell and the staff at PIP Printing for many years. They are extremely responsive, professional and always deliver a quality product. We have used them for a variety of printed materials, signage and banners. The staff go above and beyond to provide updates, proofs and always meet deadlines as promised! I would highly recommend PIP Printing!
Joseph Azary
Great experience. We had a last minute print job that was handled quickly, efficiently, reasonably priced, and good quality. Overall great experience. We will definitely do business again with PIP in East Longmeadow, MA
Emmett Spillane
Pip is wonderful! I have the utmost confidence in their quality printing, attention to detail and customer service. They have met some crazy deadlines for us and we are very grateful and would recommend them highly! Our rep, John Wages, is a joy to work with! I cannot say enough about how helpful and responsive he is in every aspect - always with a smile and and caring attitude!
Mike F
Excellent customer service. Great pricing and a local company I would support again.
Bernadette Nowakowski
Very delighted with the service that we received from PIP. I worked with Luis (at this location) on our recognition plaques and he was simply terrific! Not only was the product quality excellent, but he went above and beyond in meeting our tight timeline and delivering as promised with incredible attention to every detail. Luis is a true example of a professional who values and lives by an outstanding customer service mindset. I will be using PIP for our future projects and highly recommend working with Luis.
C
PIP Printing is a wonderful company to work with. Friendly and accommodating staff, the turnaround time for artwork is quick, the design work is great, good quality product, and they even delivered the finished product to my office. Will definitely recommend to others and won't hesitate to call on them again.
Kimberly Casineau
So happy with the people and service from Pip Printing. I worked with Michelle ordering fleece jackets for my staff. I had given her a pretty tight deadline to work with not only did she deliver when promised, they came out awesome and my staff wears them all the time. I also worked with Bob designing signage with my logo for my loading dock and for the lobby of my business. I loved his input and went in a whole different direction after he presented my options. I would highly recommend the professionals at Pip Printing for any service they offer. Top quality!