Meeting Customer Expectations.
If you're seeking a reliable and efficient solution to manage your customer orders, PIP offers a range of services that can help. Our services are designed to simplify the entire order fulfillment process, from receiving and processing orders to shipping them out to customers. We work closely with you to understand your unique business requirements and recommend the most suitable fulfillment strategy to ensure that your orders are handled efficiently and effectively.
Whether you're a new business looking to expand rapidly or an established one experiencing steady growth and in need of fulfillment adjustments, we can assist you. Our experienced team understands the challenges associated with developing a reliable product fulfillment system, and we offer the expertise and guidance needed to create a solution that meets your specific needs. We are committed to helping you achieve your business goals and ensure that your orders are managed with the utmost care and efficiency.
With PIP, you can have confidence that your orders will be managed professionally and promptly. We are dedicated to providing outstanding service, and we take pride in being a trusted partner for businesses of all sizes. Our goal is to help you streamline your operations, reduce costs, and increase customer satisfaction by delivering orders accurately and on time.
Contact us today to learn more about how we can help you with your order fulfillment needs. We can help you evaluate your existing workflow, identify opportunities to simplify the process, and determine the services that make the most sense for your business.
Your Fulfillment Partner
With more than 60 years of experience, PIP has supported companies of all sizes with their marketing efforts, including the final step of getting products quickly and safely into customers’ hands. As your fulfillment partner, we combine our proven expertise with modern technology to meet your immediate requirements while helping you prepare for what comes next.
Whether you need to distribute a small collection of products or coordinate a complex program involving printed materials, branded merchandise, and multiple destinations, PIP can help. We handle projects large and small, simple and complex, while focusing on quality, responsiveness, and dependable service.
Product fulfillment is only one part of your marketing and customer experience. PIP brings printing, signage, promotional products, packaging, online ordering, and fulfillment services together, giving your business one resource for many of the materials it needs to operate and grow.
Working with a Third-Party Product Fulfillment Service
Managing fulfillment in-house can work when order volume is low and storage requirements are limited. However, as your business grows, picking products, packing boxes, monitoring inventory, arranging shipments, and processing returns can consume valuable employee time and warehouse space.
A third-party fulfillment provider can take these responsibilities off your internal team. Outsourcing may make sense if your order volume is increasing, your employees are spending too much time packing shipments, you are running out of storage space, or you need better visibility into inventory and order activity.
When evaluating third-party fulfillment partners, consider factors such as:
- Available storage and inventory management capabilities
- Pick-and-pack services
- Order processing technology
- Reporting and inventory visibility
- Ability to handle printed and promotional materials
- Shipping and distribution capabilities
- Returns processing
- Scalability during busy periods
- Customer service and communication
- Ability to tailor services to your operation
Switching from in-house fulfillment also requires planning. Start by documenting your existing order process, inventory quantities, product specifications, packing requirements, shipping procedures, and return policies. Determine which inventory will move to your fulfillment provider, establish reorder points, test your ordering workflow, and confirm responsibilities before launching the new process.
PIP can work with you through these details, so the transition supports your business rather than disrupting it.
How Our Fulfillment Services Work
A successful fulfillment program connects ordering, inventory, packing, shipping, and reporting. PIP can tailor the process around your products, customers, and internal requirements.
Step 1: Connect Online Orders from Stores and Portals
Orders need a clear path from the customer placing them to the team responsible for fulfillment. If you already use an e-commerce platform or another ordering system, talk with your PIP team about available integration options.
Once an approved order enters the fulfillment workflow, the appropriate items can move toward picking, packing, and shipment.
Step 2: Send Inventory to Our Fulfillment Facility
Before orders can ship, inventory must be received, organized, and prepared for fulfillment.
PIP can coordinate the storage of products, printed materials, promotional items, sales collateral, training materials, and other business supplies. Depending on your program, incoming inventory can be identified and logged so your team has greater visibility into what is available for future orders.
Planning inbound shipments is an important part of maintaining dependable fulfillment. Allow enough time for products to arrive, be received, and become available before major campaigns, product launches, events, or periods of increased demand. Your PIP representative can help establish a process suited to your inventory and ordering schedule.
Step 3: Pick, Pack, and Ship with Direct Order Fulfillment
Once an order is received, fulfillment moves into action.
Pick-and-pack services can support straightforward single-item shipments as well as orders containing several products or marketing materials. Depending on your needs, packages may contain merchandise, printed collateral, promotional products, sales kits, training materials, gifts, awards, or other approved items.
Packaging requirements can also be coordinated around the contents and your desired customer experience. From there, shipments can be prepared for delivery using appropriate available shipping methods based on factors such as destination, timing, package size, and budget.
Working with one provider for both marketing production and fulfillment can also simplify projects that would otherwise move between multiple vendors.
Step 4: Track Inventory and Handle Returns
Knowing what you have in stock helps prevent delayed orders, unnecessary purchases, and obsolete inventory.
Our inventory management solutions can provide real-time inventory analysis and reporting to help businesses manage inventory and support forecasting and planning.
Returns are another important component of fulfillment. We offer return processing as part of our fulfillment capabilities. The exact workflow can be developed around your business requirements, including how returned products are received, evaluated, documented, and either returned to available inventory or handled according to your instructions.
Frequently Asked Questions About Fulfillment Services
What does product fulfillment do?
Product fulfillment manages the steps required to move an order from inventory to its recipient. Services commonly include receiving and storing inventory, processing orders, picking products, packing shipments, arranging delivery, tracking inventory, and processing returns.
What does a fulfillment service do?
A fulfillment service performs some or all of the operational work required to process and distribute orders. By outsourcing these responsibilities, businesses can spend less time managing inventory and shipments internally and devote more resources to sales, marketing, customer service, and other priorities.
How long does fulfillment onboarding take?
The timeline depends on the complexity of your program. Factors can include the number of products involved, inventory volume, ordering technology, reporting requirements, shipping rules, and whether a customized online portal is needed. Our team can review your current operation and develop an appropriate implementation plan.
How are returns and damaged products handled?
Your returns workflow can define how products are received and handled, including instructions for items that can be restocked and products that are damaged or otherwise unsuitable for future orders.
PIP Cary
Cary, NC 27511-6201
Business Hours
- Monday: 8:30 AM - 5:30 PM
- Tuesday: 8:30 AM - 5:30 PM
- Wednesday: 8:30 AM - 5:30 PM
- Thursday: 8:30 AM - 5:30 PM
- Friday: 8:30 AM - 5:30 PM
- Saturday: Closed
- Sunday: Closed
- Phone number: 919-481-1235
- Email: [email protected]
- Directions
Lindsey Chester
Chuck and Dave do an awesome job. I have been workign with them for about 5 years and they have good pricing and excellent turnaround time. They always communicate when they have an issue with anytihng we have sent over be4fore going to print.
Ari Ypema
I had a really great experience here. I brought a book in to get the edges trimmed. They did a great job and were able to get it done in a few minutes. Everyone was very kind, and I really appreciate their help!
Timur Sabir
PIP Printing knocked it out of the park! Chuck was our guy and he was fantastic from start to finish. He really took the time to understand what we needed, offered great suggestions we hadn't even thought of, and the final product came out looking sharp and professional. What stood out most was how genuine and easygoing Chuck was no pressure, no upselling, just honest help and quality work. Prices were fair and the turnaround was super quick. If you need printing done right by people who actually know their stuff and genuinely care about their customers, head to PIP and ask for Chuck. Highly recommend! — Tim
Sara Irfan
Absolutely incredible service from PIP Printing and a huge shoutout to Chuck, who went above and beyond for us! We came in needing help and Chuck stayed back after hours to make sure everything was done right. He didn't rush us, didn't cut corners, and somehow made what felt like a stressful situation completely effortless. On top of all that, he didn't even charge us for the extra time and work. Who does that anymore? Chuck does. That kind of generosity and old-school customer service is so rare these days, and it made a real impression on us. If you need printing done by people who actually care about their customers, this is the place. Ask for Chuck you won't regret it. Thank you again to Chuck and the whole PIP Printing team. We'll absolutely be back!
Buket Aydemir
I have worked with Dave and Chuck for more than 10 years for both my personal printing needs and the nonprofit organization I volunteer with. They are consistently professional, detail-oriented, and always ready to assist with any printing-related questions or concerns. They take great care to ensure the final product is not only fully satisfactory, but often exceeds expectations. I highly recommend PIP Cary for any printing job you may have.
Katie Wu
I cannot say enough positives about PIP printing. I've worked with both Dave and Chuck--Dave did the printing of our family newsletter in December on VERY short notice and Chuck did the same just this week for a poster project for which I also had a deadline--and needed it in 2 days. Both times the staff was super accommodating and most importantly I was very happy with the finished projects at a great price point! If you want personal, excellent printing and design services in Cary with great value go to PIP Printing.
Ran Kassovitz
The absolute best service I could ask for printing service. Chuck patiently guided me through the process of printing my custom card designs while explaining all options. He eventually even helped creating the final files to make sure that the outcome is satisfactory. Went above and beyond. Would definitely recommend anyone to work with PIP of Cary.
Dorothy Lee
Dave has got you covered. He's fast and great at getting my jobs done quickly. Love how hands on he and his team are and their prices are very competitive.
Sade Adewunmi
PIP Cary is amazing. They are so great to work with and extremely patience. Thank you Chuck for all your help.
Loreal Massiah
I had such a wonderful experience with this company. I created my grandmother's funeral program/ obituary that I needed printed for her service. I was given a quote, which was very reasonable; just a few days later, a sample was provided with an option for regular paper or glossy. This was something I wasn't even aware of as an option. The glossy was beautiful, and the print job was immaculate. The binding in the center with staples was seamless, and the vibrancy in the color of the photos was unmatched. I made several edits before the programs were printed, and the staff never made me feel like I was a bother. At pick up, the gentleman who did the printing left me with such kind words; the job he did nearly brought me to tears, and I know it would have made my grandmother proud. I'm already working on my next project to be printed by them!
Evan White
Chuck and Dave helped me out in a time of crisis. Super fast, extremely nice and professional, and the print quality was outstanding
Captain Beats
I go here for all of my marketing needs. They are quick and price efficient. They also assist with the designs as well. Highly recommended.
L Setzer
We got our wedding invitations printed here. They ran a proof for me and after approval they had them printed in 24hrs! Can't beat the service or the price. Cheaper than Zola or Canva.
Dakota Anderson
My client had a last minute large event in Cary, NC and PIP was able to step up and help with impressive turnaround, quick communication, and affordable pricing to help us out and ensure we had quality marketing materials that represented our brand great! Will definitely be using them again in the future.
Dean Sauls
I had a same-day print job for some yard signs, and the team at PIP Printing totally came through for me. They delivered high-quality prints with impressive speed and professionalism, all while keeping things friendly and easygoing. Their commitment to customer satisfaction really stood out. They made what could have been a stressful situation into a breeze. I can't thank them enough for their outstanding work!
Beth Finneran
Came in with a small piece of art my kid made in hopes of having it scanned and enlarged to be framed. Dave was fantastic, patient, and brought my vision to fruition. It turned out just how I had hoped and I was so grateful for the help!
BJoe Wright
PIP exceeded my expectations. I was treated with the service of a concierge at the finest hotel in New York City. Chuck spent hours designing and redesigning the perfect business card for me. I use them for all of my marketing materials.
Caroline Hipple
I've used PIP for both professional and personal printing needs of varying types and sizes - no one does this job better, faster, or at more reasonable rates. They can do just about any type of printed product you could think of and will go above and beyond to ensure it's done well.
Leslie Douglas
Have found this hidden gem & I'm not looking back!!!! I’ve tried a number of local printers & hands down these guys are the best! They print great products, submitting work is easy & they have an incredible turn around time. I’m beyond thrilled to be able to support this local business! Keep up the great work!
Allison Andrews
What a gem! I cannot say enough good things about PIP. Their speed, quality, and customer service are unmatched. Everything I've printed with them has come out perfectly, but it is my latest order that prompted this review. I needed last-minute signs created for a career fair and accidentally sent them the wrong file, only realizing my mistake upon arrival to pick up the order. Dave went above and beyond to ensure I left happy with the correct prints (and had them ready for me within an hour). I've dealt with many print shops in my marketing career, but none compare to the level of service provided by PIP. Highly recommend!
Ryan McKinstrie
Pip Printing delivers high quality products at fair price. I am a Realtor in the Raleigh area, and I do all my marketing brochures/door hangers, etc. through Pip. Chuck and Dave are a dynamic duo that I can always count on to deliver with great professionalism in the clutch, even when the deadlines are tight. If you are looking for someone to help you with your marketing materials, look no further!
Zach Younger
My wife and I had a great experience with PIP a few months ago in the lead-up to our wedding! A few days before the wedding, we anxiously searched for someone who could print our ceremony programs and some signs for the reception in time. No other print shop was able to promise us that they would be ready in time. When we found PIP, it was already past closing, but Chuck stayed late and answered every question we had. He assured us we'd be able to pick up the prints the very next morning! The price, turnaround time, and quality of the prints all far exceeded our expectations. Anyone looking to have something printed should look no further than PIP.
Jeff K
Incredibly kind and helpful. They have state of the art technology that can print on almost anything. They made high quality signs for me for a conference same day, assisted improving design for print quality and were extremely affordable for the level of customer service and expertise I received. Thank you for your help Chuck!
Jonininini L
The employees were really helpful and took the time and effort to make sure everything were perfect! Even over the close time, still help me to finish that. Highly recommend!
Lavanya G
The employees were really helpful and took the time and effort to make sure my brochures were perfect! I definitely recommend!
Claire Garner
I had the BEST experience with PIP! I had them do my wedding invitations and they were the lowest quote I could find locally while still not lacking in quality. I ended up having them do multiple proofs for me which feels like such a luxury that many other companies do not offer and they were always extremely helpful and prompt. Above the quality of their work I sincerely enjoyed their customer service and felt valued each time I came into the store (which was a lot of times!). Couldn’t recommend them enough, especially for all of your wedding needs!
Jason Collier
PIP Cary has repeatedly provided incredible service, great pricing and an overall experience that keeps me coming back for both personal and professional design/printing/mailing needs. I cannot recommend Dave, Chuck and their team highly enough!
Natalia Lazutkina
These guys are awesome! I am so happy I found them! The quality is great, the turnaround is very quick, their prices are better than many competitors and they are local, so you don’t have to pay extra, then wait for delivery and can just pick up your order once it’s ready! Will definitely use them for my business again!
Carol Risucci
I've been going to PIP to print brochures for marketing my house listings. The real estate firm I am with highly recommended PIP to me and they've far exceeded my expectations. The paper and ink quality is superior and their turnaround time for an order is fast. These are true professionals and it is a pleasure working with them.
Diana Bryan
I had an emergency where I needed a print portfolio for an interview. When I contacted the owner, he was calm and promised me a complete product within the day. I was amazed by the speed, quality and price of the booklet and how easy the process was on my end. Great product and fast service. I know that if I ever need more print work done, I'll be coming back!
Kelty Brittle
Great job printing our math books for school. The printing quality was excellent. The turnaround was fast. The price was better than any of the online "cheap copies" that I checked online.
Jenna A. Robinson
PIP Printing is great to work with. Fast, easy, and affordable. I ordered two spiral-bound documents and they were ready in just a few hours! Highly recommended!
John Wechter
Great experience. First time we have used this printing company. They gave us the most competitive price with the fastest turn around time. We usually had our books printed through an online store previously. Paper quality and color was great. We will being using PIP going forward. Thanks for working with our group.
sam mangum
The crew at PIP Cary were friendly, completed order as stated, were reasonably priced and gave accurate updates and also when ready. Good job! Sam Mangum
Boris Getman
Went to make some bookmarks for my daughter. Got excellent customer service! Will definitely come back for all my printing needs!
Ashley Morrison
I was incredibly surprised by the level of customer service! They quoted quickly and printed even faster. 10 out of 10 would recommend.
Chary Sundstrom
Excellent work, quickly completed at reasonable cost. It was a pleasure to work with the two owners. They were patient, helpful and even improved one of my photos.
Caroline Laski
I am beyond impressed with the quality & customer service PIP Printing in Cary delivers. Chuck worked hard to ensure the best product at the best price and was outstanding at communicating pertinent information, even over the holidays. Just as a point of comparison, I gathered quotes from two competing local businesses. One of them took a full week to respond and never bothered to call me. The other had much higher prices and wanted to charge an extra fee per print for their design services. To be frank, PIP cuts the BS in all the best and most friendly ways. I'd be happy to recommend them!