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Franchise ownership provides something uniquely American—unlimited freedom and opportunity. If you’ve ever considered owning your own business, explore this exciting world with PIP.

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Why We Are Different header

Our Story

At PIP we provide printing and marketing services designed to help customers meet their business growth objectives.

Whether you need top-notch printing or a fully developed and integrated marketing campaign, we’re ready to help.

We’re the perfect partner for all your business and marketing communication needs.

Our Philosophy PIP has been servicing the New England Region for over 44 years. Using our experience and capabilities to help our customers achieve their objectives. Whether that means increasing response rates to direct mail programs, or meeting tight deadlines, our service begins with understanding what will help our customers reach their goals.

We start by listening closely to customers’ immediate, short-term and long-term goals. Then, we work together to create a plan with the desired end result in mind. From there, we apply our experience in print strategy and print management processes to save our customers time, money and frustration.

The Mission Our mission is to always exceed customer expectations. No matter the size, we deliver on all of our commitments and guarantee that our customers will receive superior service at a fair price.

Our Vision:
We are a team of extremely competent and forward thinking associates, We provide outrageous customer service by employing the best in class customer service practices in the industry. We support a working environment whereby all associates are encouraged and supported to strive for excellence in all they do. Our team of associates clearly understands what our goals and objectives are and we hold each other accountable for our success in meeting those goals.

A Tradition of Excellence Early integration of newer technologies, combined with our outstanding team of professionals, has brought PIP Printing to the top of our industry. For the past 38 years, we’ve been at the top of the PIP Printing & Marketing Services network of nearly 500 print centers worldwide. Our operation has received multiple  awards, including:

  • Top 5 ranking of all PIP Centers

  • Franchise of the Year Award 2011

  • Best of the East Excellence Award

  • 2012 thru 2017 – Bob Pelzek sits on the Franchise Services Advisory Board for PIP Printing. Wendell Pennell has served previously from 2006-2012 in the same position. Members are chosen based upon their proven ability to show leadership in marketing, advertising and sales, and for their unique backgrounds and experience.

  • Member of the Board of Directors on Board with Peers

  • PIP Printing’s President’s Council for leadership in our network and industry

    While we’re proud of our achievements, this is just the start. You can be sure that we’ll continue to exceed customer expectations with our level of quality and service.

    Our Staff Our staff is one of the best trained in our industry, with an average of 18 years of employment. We are proud of this, and the consistency this provides to our customers. We pride ourselves on superior customer service and provide each account with a dedicated customer service representative. We offer ongoing training to our employees ensuring their knowledge and competency on the latest technology and equipment. All members of our staff have taken and passed the Certification Program provided to us by Franchise Services to keep all employees up to date with the latest technology.

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  • PIP_Local_WhyWeAreDifferent_image1_330x220

Our
Location

  • 175 Benton Drive
  • East Longmeadow, MA 01028-3117
  • Store Hours:
  • Mon - Fri 8am - 5pm
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Quality Leadership

We challenge each other to stay flexible and efficient. At PIP we provide printing and marketing services designed to help customers meet their business growth objectives.

Robert Pelzek

Robert Pelzek President

Michael Tarby

Michael Tarby VP Marketing & Sales

Wendell Pennell

Wendell Pennell Sales Representative

Michele Barrows

Michele Barrows Customer Serivice Manager

Luis Carcorze

Luis Carcorze Customer Serivice Professional

Mark Maid

Mark Maid Customer Serivice Professional

Wendy Reynolds

Wendy Reynolds Solution Consultant

Richard Ayers

Richard Ayers Sales Representative

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