We’re the perfect partner for all your business and marketing communication needs.
Our Philosophy
PIP has been servicing the New England Region for over 44 years. Using our
experience and capabilities to help our customers achieve their objectives.
Whether that means increasing response rates to direct mail programs, or
meeting tight deadlines, our service begins with understanding what will help
our customers reach their goals.
We start by listening closely to customers’ immediate,
short-term and long-term goals. Then, we work together to create a plan with
the desired end result in mind. From there, we apply our experience in print
strategy and print management processes to save our customers time, money and
frustration.The Mission
Our mission is to always exceed customer expectations. No matter the size, we
deliver on all of our commitments and guarantee that our customers will receive
superior service at a fair price.
Our Vision: We are a team of extremely competent and forward thinking associates, We provide outrageous customer service by employing the best in class customer service practices in the industry. We support a working environment whereby all associates are encouraged and supported to strive for excellence in all they do. Our team of associates clearly understands what our goals and objectives are and we hold each other accountable for our success in meeting those goals.
A Tradition of Excellence
Early integration of newer technologies, combined with our
outstanding team of professionals, has brought PIP Printing to the top of our
industry. For the past 38 years, we’ve been at the top of the PIP Printing
& Marketing Services network of nearly 500 print centers worldwide. Our
operation has received multiple awards, including:
- Top 5 ranking of all PIP Centers
- Franchise of the Year Award 2011
- Best of the East Excellence Award
- 2012 thru 2017 – Bob Pelzek sits on
the Franchise Services Advisory Board for PIP Printing. Wendell Pennell has
served previously from 2006-2012 in the same position. Members are chosen based
upon their proven ability to show leadership in marketing, advertising and
sales, and for their unique backgrounds and experience.
- Member of the Board of Directors on
Board with Peers
- PIP Printing’s President’s Council
for leadership in our network and industryWhile
we’re proud of our achievements, this is just the start. You can be sure that
we’ll continue to exceed customer expectations with our level of quality and
service.Our Staff
Our staff is one of the best trained in our industry, with an average of 18 years of employment. We are proud of this, and the consistency this provides to
our customers. We pride ourselves on superior customer service and provide
each account with a dedicated customer service representative. We offer ongoing
training to our employees ensuring their knowledge and competency on the latest
technology and equipment. All members of our staff have taken and passed the
Certification Program provided to us by Franchise Services to keep all
employees up to date with the latest technology.